General Terms and Conditions

Supplier:

SIMBA-DICKIE-Vertriebs GmbH

Werkstraße 1
90765 Fürth
Germany
Email: sdv@simba-dickie.com

Tel.: +49 911 / 9765 - 156

Management:Michael Sieber, Manfred Duschl, Uwe Weiler
VAT Reg. No.: DE 813038994
Local court: Fürth, HR B 8058

Online Coordination Manager: Detlef Jösch
SIMBA TOYs GmbH&Co.KG
Werkstraße 1
90765 Fürth Germany
Email: d.joesch@simba-dickie.com

If you should have any questions, ideas for improvement or suggestions to make, please feel free to contact our customer service: service@simba-dickie.com.

By using this site you agree to our General Terms and Conditions.
To order online, you must be at least 18 years of age.

Information

These General Terms and Conditions shall apply, inasmuch as they are bound by contract and failing other explicit arrangements in the text of the offer, to all deliveries and services of the vendor.

All the representations on the Internet pages / online shops of the vendor merely represent a non-binding invitation to the customer to make an offer.

The supplier is hereafter referred to as "vendor".

Formation of the contract

By placing your order you make a binding offer to us to enter into a contract with you. By emailing you an order confirmation or by delivering the goods ordered, we are able to accept this offer. Initially, you will receive e-mail confirmation of receipt of your order at the email address you have given us (order confirmation). The contract of sale does not come into effect, however, until our order confirmation is sent to you by email or the goods ordered are delivered.

To order one or more items via the online shop, the items must first be earmarked for order by clicking on the "Add to Shopping Basket" link. At the Shopping Basket (which you can access any time via a link in the navigation), after clicking on the button “To checkout” you will be guided through the ordering procedure, where each step is explained to you and you are prompted to supply the required data.

When you order via our online shop, the ordering procedure (To checkout) consists of seven steps. In the first step you select the goods you require. In the second step you select your type of order (as a guest or as a registered user). In the third and fourth step you enter your billing information and shipping details with a different delivery address if required. In the fifth step you choose your method of shipment. In the sixth step you choose how you would like to pay (payment information). In the last step you have the option of rechecking all the details (e.g. name, address, payment method, items ordered) and correcting them where necessary before sending us your order by clicking on "Buy".

The ordering procedure is successful once the payment process has been successfully completed. The ordering procedure is complete once you click on "Buy" at step seven. This constitutes the customer’s offer to conclude the contract, which the vendor may accept within fourteen days after receipt.

Saving of the contract text

We will save the text of the contract for your order. We will also send you order confirmation, as well as delivery confirmation including all the order details, to the email address you have given us.

Recognising and correcting input errors

To recognise and prevent input errors during the ordering procedure, the customer will receive an overview page displayed for control purposes before the effective order, with the aid of which the customer can check the details of the order and correct the data entered in the text boxes themselves or by using the "Back" button on the website.

Languages available

The language of the contract is German.

Legal venue, choice of law

The legal venue for all disputes arising in connection with the delivery transaction, unless otherwise agreed, is the head office of the vendor. This is stipulated in the event that the customer is a trader, a legal entity under public law or a special fund under public law or, though a consumer, does not have a general legal venue in Germany or took up residency abroad after concluding the contract or the customer’s place of residence at the time an action was brought cannot be determined.

The contracting parties are in agreement that with respect to all the legal relations arising from this contract the law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG).

Passing of risk

If the customer is a consumer, the risk of accidental loss and accidental deterioration of the item sold shall not pass to the consumer, even with sale by shipment, until the item is surrendered, irrespective of the method of shipment.

Warranty, guarantee

The statutory warranty periods shall apply. If a guarantee is given in the offer, the statutory warranty shall remain unaffected hereby.

Complaints procedure

Our procedure for dealing with complaints is in conformity with the requirements of professional care. If you thus wish to submit a complaint, you can do so either verbally or in writing via all the means of communication indicated here. Prompt processing is guaranteed.

Note

The European Commission offers the possibility for online dispute resolution on a run by their online platform. This platform can be reached via an external link http://ec.europa.eu/consumers/odr/.

Information on the German Packaging Ordinance

Please note that, in accordance with legal requirements, we are affiliated to an authorised dual system of waste collection.

Additional provision

In the event of one of these Terms and Conditions being ineffective, the effectiveness of the other provisions shall not be affected thereby. This applies in particular to the contract already concluded. An ineffective clause or gap in provision shall be replaced by the statutory arrangement. Another arrangement shall only apply if, in this instance, adherence to the contract constitutes an unreasonable hardship for a contracting party. The contract shall then be ineffective in its entirety.

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